Mistral Data Help Centre
  1. Mistral Data Help Centre
  2. BI Helpdesk

BI Helpdesk

Welcome! You can raise a BI Helpdesk request from the options provided.

Learn more about

  • Password Reset

    Click here to find out how you can reset your password
  • User Guides

    Click here to access a collection of user guides
  • SLAs

    Kindly refer to this to know more about issue priorities
Need to raise a request? Contact us.
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