Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"dfc73a5b946b02a1e61ed3be88ac316ea6359b93_lout","branding":{"id":"16","key":"ask","name":"Staff Apps Support","portalBaseUrl":"/servicedesk/customer/portal/16"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5fdc2988-792a-416c-8ba3-89d8701e6620/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmZGMyOTg4LTc5MmEtNDE2Yy04YmEzLTg5ZDg3MDFlNjYyMCI6WyJyZWFkIl19LCJleHAiOjE3NzkyNTkwMzYsIm5iZiI6MTc3OTI1ODQzNn0.bDOtaT4QmyHFjDbzMGZUsbugAWjKGBWrnfcCEDhLjX0&client=56e4a1b7-8818-43db-b908-cb0ee1edd5f1&mode=fit","logoId":"5fdc2988-792a-416c-8ba3-89d8701e6620","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Mistral Data Help Centre","sharedPortalName":"Mistral Data Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Mistral Data Help Centre","sharedPortalName":"Mistral Data Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1d2b50","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"16","key":"ask","projectId":10031,"serviceDeskId":16,"name":"Staff Apps Support","description":"<p>Hello! You can raise incidents and service requests, ask questions or make suggestions for our Android Apps here.</p>","portalBaseUrl":"/servicedesk/customer/portal/16","reqTypes":[{"id":"10138","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[28],"key":""},{"id":"10210","name":"Raise a Service Request","descriptionHtml":"","callToAction":"Raise a Service Request","introHtml":"<p>Raise a service request in Staff Apps Support for Business As Usual requests</p>","icon":10306,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[28],"key":""},{"id":"10137","name":"Raise an Incident","descriptionHtml":"","callToAction":"Raise an Incident","introHtml":"<p>Raise an incident in Staff Apps Support</p>","icon":10311,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[28],"key":""},{"id":"10587","name":"Solano new capability","descriptionHtml":"","callToAction":"Solano new capability","introHtml":"<p>Request a new capability, providing business requirements in sufficient detail for assessment</p>","icon":10318,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[28],"key":""},{"id":"10139","name":"Submit a Suggestion","descriptionHtml":"","callToAction":"Submit a Suggestion","introHtml":"<p>Submit a Suggestion for a new application or an enhancement to an existing application</p>","icon":10322,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[28],"key":""}],"reqGroups":[{"id":28,"name":"General"}],"orderMapping":{"28":[10137,10210,10138,10139,10587]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMjA3Mjg0NTIzOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MjU5NjM2LCJuYmYiOjE3NzkyNTg0MzYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.SuKBbG3a5qiza0JgNe7iUhKPB0o6MABuifPKX62L-3g","targetCollection":"upload-user-collection-2072845239","endpointUrl":"https://api.media.atlassian.com","clientId":"56e4a1b7-8818-43db-b908-cb0ee1edd5f1","tokenDurationInMins":20}},"reqCreate":{"id":10137,"projectId":10031,"issueType":{"id":"10137","name":"Raise an Incident"},"form":{"name":"Raise an Incident","descriptionHtml":"","callToAction":"Raise an Incident","intro":"<p>Raise an incident in Staff Apps Support</p>","instructions":"","icon":10311,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10146","fieldConfigId":"10276","label":"Requesting TOC","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10530","label":"AWC","selected":false,"children":[]},{"value":"11346","label":"ECTL","selected":false,"children":[]},{"value":"10531","label":"GWR","selected":false,"children":[]},{"value":"10532","label":"HT","selected":false,"children":[]},{"value":"10856","label":"LUMO","selected":false,"children":[]},{"value":"10855","label":"MD","selected":false,"children":[]},{"value":"10533","label":"SWR","selected":false,"children":[]},{"value":"10534","label":"TPE","selected":false,"children":[]},{"value":"11133","label":"XC","selected":false,"children":[]},{"value":"11347","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10143","fieldConfigId":"10272","label":"Application","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10522","label":"Clipper","selected":false,"children":[]},{"value":"10535","label":"Data Conductor","selected":false,"children":[]},{"value":"10525","label":"Document Distribution","selected":false,"children":[]},{"value":"11830","label":"Identity","selected":false,"children":[]},{"value":"10536","label":"Network Rail Fault Reporter ","selected":false,"children":[]},{"value":"10537","label":"Passenger Count","selected":false,"children":[]},{"value":"10527","label":"Rail Replacement","selected":false,"children":[]},{"value":"11212","label":"Sarma","selected":false,"children":[]},{"value":"11211","label":"Sirocco","selected":false,"children":[]},{"value":"10523","label":"Smart Card","selected":false,"children":[]},{"value":"10526","label":"Social Distancing","selected":false,"children":[]},{"value":"10926","label":"Solano","selected":false,"children":[]},{"value":"11344","label":"Solano Dynamic Reporting System","selected":false,"children":[]},{"value":"11831","label":"Staff Apps Admin Web App","selected":false,"children":[]},{"value":"11132","label":"XC Defects","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10150","fieldConfigId":"10289","label":"App Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10147","fieldConfigId":"10286","label":"Issue Severity","description":"Suggested Criticality","descriptionHtml":"<p>Suggested Criticality</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10541","label":"P0 Critical","selected":false,"children":[]},{"value":"10542","label":"P1 High","selected":false,"children":[]},{"value":"10543","label":"P2 Moderate","selected":false,"children":[]},{"value":"10544","label":"P3 Minimal","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of the incident?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10346","fieldConfigId":"10564","label":"Reporter Domain","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/16/create/10137","requestValidateBaseUrl":"/servicedesk/customer/portal/16/validate/10137","calendarParams":{"firstDay":1,"date":"2026-05-20T07:27:16+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMjA3Mjg0NTIzOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MjU5NjM2LCJuYmYiOjE3NzkyNTg0MzYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.SuKBbG3a5qiza0JgNe7iUhKPB0o6MABuifPKX62L-3g","targetCollection":"upload-user-collection-2072845239","endpointUrl":"https://api.media.atlassian.com","clientId":"56e4a1b7-8818-43db-b908-cb0ee1edd5f1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}