Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Datahub Service Desk using the options provided.
Ask a question
Have a question? Submit it here.
Required fields are marked with an asterisk*
{"xsrfToken":"5df25fb24a56ee1d8077a7b6c12409a125c5389e_lout","branding":{"id":"23","key":"dsd","name":"Datahub Service Desk","portalBaseUrl":"/servicedesk/customer/portal/23"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5fdc2988-792a-416c-8ba3-89d8701e6620/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmZGMyOTg4LTc5MmEtNDE2Yy04YmEzLTg5ZDg3MDFlNjYyMCI6WyJyZWFkIl19LCJleHAiOjE3ODYzODQ1MjksIm5iZiI6MTc4NjM4MzkyOX0.9MmkXaSqtRIufaSIeoEuopGFTxv85vEYJ-rvArKlCbY&client=56e4a1b7-8818-43db-b908-cb0ee1edd5f1&mode=fit","logoId":"5fdc2988-792a-416c-8ba3-89d8701e6620","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Mistral Data Help Centre","sharedPortalName":"Mistral Data Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Mistral Data Help Centre","sharedPortalName":"Mistral Data Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1d2b50","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"23","key":"dsd","projectId":10079,"serviceDeskId":23,"name":"Datahub Service Desk","description":"<p>Welcome! You can raise a request for Datahub Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/23","onlyPortal":false,"reqTypes":[{"id":"10339","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[38],"key":""},{"id":"10397","name":"Create a new user","descriptionHtml":"","callToAction":"Create a new user","introHtml":"","icon":10311,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[38],"key":""},{"id":"10338","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[38],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[10338,10339,10397]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DATAHUB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMTQxNjU1NjYxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjM4NTEyOSwibmJmIjoxNzg2MzgzOTI5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.BVYl0-TsYq5tBt1UQJlzTVG4GyT2Uxp_L1NyNhmN_ek","targetCollection":"upload-user-collection--2141655661","endpointUrl":"https://api.media.atlassian.com","clientId":"56e4a1b7-8818-43db-b908-cb0ee1edd5f1","tokenDurationInMins":20}},"reqCreate":{"id":10339,"projectId":10079,"issueType":{"id":"10339","name":"Ask a question"},"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10320,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10341","fieldConfigId":"10559","label":"Reporter Domain","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/23/create/10339","requestValidateBaseUrl":"/servicedesk/customer/portal/23/validate/10339","calendarParams":{"firstDay":1,"date":"2026-08-10T18:45:29+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMTQxNjU1NjYxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjM4NTEyOSwibmJmIjoxNzg2MzgzOTI5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.BVYl0-TsYq5tBt1UQJlzTVG4GyT2Uxp_L1NyNhmN_ek","targetCollection":"upload-user-collection--2141655661","endpointUrl":"https://api.media.atlassian.com","clientId":"56e4a1b7-8818-43db-b908-cb0ee1edd5f1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}