Mistral Data Help Centre
  1. Mistral Data Help Centre
  2. Berth Maps Service Desk

Submit a request or incident

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"a8be4e5b8243b10612bde1e183b43e5b6016639f_lout","branding":{"id":"38","key":"bmsd","name":"Berth Maps Service Desk","portalBaseUrl":"/servicedesk/customer/portal/38"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5fdc2988-792a-416c-8ba3-89d8701e6620/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmZGMyOTg4LTc5MmEtNDE2Yy04YmEzLTg5ZDg3MDFlNjYyMCI6WyJyZWFkIl19LCJleHAiOjE3NTIyMzg4ODEsIm5iZiI6MTc1MjIzODI4MX0.ZBma_lQe-oj8EIUqrOWVwmaglpgPbUhYD_i6rJStB4Y&client=56e4a1b7-8818-43db-b908-cb0ee1edd5f1&mode=fit","logoId":"5fdc2988-792a-416c-8ba3-89d8701e6620","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Mistral Data Help Centre","sharedPortalName":"Mistral Data Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Mistral Data Help Centre","sharedPortalName":"Mistral Data Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1d2b50","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"38","key":"bmsd","projectId":10113,"serviceDeskId":38,"name":"Berth Maps Service Desk","description":"<p>Welcome! You can raise a request for Berth Maps Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/38","reqTypes":[{"id":"10485","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[65],"key":""},{"id":"10538","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Any ideas how we could improve Berth Maps</p>","icon":10321,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[65],"key":""},{"id":"10484","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[65],"key":""}],"reqGroups":[{"id":65,"name":"General"}],"orderMapping":{"65":[10484,10485,10538]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":38,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BMSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyMzk0ODEsIm5iZiI6MTc1MjIzODI4MX0.fhbvfVH5y169NQihn92FS0f3hwd3TG9olnLQT3gp0IY","targetCollection":"upload-project-10113","endpointUrl":"https://api.media.atlassian.com","clientId":"56e4a1b7-8818-43db-b908-cb0ee1edd5f1","tokenDurationInMins":20}},"reqCreate":{"id":10484,"projectId":10113,"issueType":{"id":"10484","name":"Submit a request or incident"},"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10306,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10338","fieldConfigId":"10556","label":"Reporter Domain","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10359","fieldConfigId":"10586","label":"Effective Close Timestamp","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10186","fieldConfigId":"10371","label":"TOC","description":"Train operating companies to which this issue pertains","descriptionHtml":"<p>Train operating companies to which this issue pertains</p>","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10605","label":"SWR","selected":false,"children":[]},{"value":"10606","label":"GWR","selected":false,"children":[]},{"value":"10607","label":"TPE","selected":false,"children":[]},{"value":"10608","label":"AWC","selected":false,"children":[]},{"value":"10609","label":"FHT","selected":false,"children":[]},{"value":"10610","label":"ECTL","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/38/create/10484","requestValidateBaseUrl":"/servicedesk/customer/portal/38/validate/10484","calendarParams":{"firstDay":1,"date":"2025-07-11T13:51:22+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyMzk0ODIsIm5iZiI6MTc1MjIzODI4Mn0.p8a2EwhqeyJyJQO9jqq2wVvbwYjXyF93PnazL36gPh4","targetCollection":"upload-project-10113","endpointUrl":"https://api.media.atlassian.com","clientId":"56e4a1b7-8818-43db-b908-cb0ee1edd5f1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mistraldata","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a8be4e5b8243b10612bde1e183b43e5b6016639f_lout","baseUrl":"https://mistraldata.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mistraldata.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"56e4a1b7-8818-43db-b908-cb0ee1edd5f1","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"14be65c4de2e483c962e351b578deb24","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}