Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Mistral Data Help Centre
  1. Mistral Data Help Centre
  2. Berth Maps Service Desk

Berth Maps Service Desk

Welcome! You can raise a request for Berth Maps Service Desk using the options provided.

Ask a question

Have a question? Submit it here.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"f9955a475b9b7e4995c552f9f93eb09177862471_lout","branding":{"id":"38","key":"bmsd","name":"Berth Maps Service Desk","portalBaseUrl":"/servicedesk/customer/portal/38"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5fdc2988-792a-416c-8ba3-89d8701e6620/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmZGMyOTg4LTc5MmEtNDE2Yy04YmEzLTg5ZDg3MDFlNjYyMCI6WyJyZWFkIl19LCJleHAiOjE3NzkyNjA5ODAsIm5iZiI6MTc3OTI2MDM4MH0.jXn0Dhar-xVKBCKoEUKVu_3fKFH6IijB6WJUqyF8UvA&client=56e4a1b7-8818-43db-b908-cb0ee1edd5f1&mode=fit","logoId":"5fdc2988-792a-416c-8ba3-89d8701e6620","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Mistral Data Help Centre","sharedPortalName":"Mistral Data Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Mistral Data Help Centre","sharedPortalName":"Mistral Data Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1d2b50","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"38","key":"bmsd","projectId":10113,"serviceDeskId":38,"name":"Berth Maps Service Desk","description":"<p>Welcome! You can raise a request for Berth Maps Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/38","reqTypes":[{"id":"10485","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[65],"key":""},{"id":"10538","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Any ideas how we could improve Berth Maps</p>","icon":10321,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[65],"key":""},{"id":"10484","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[65],"key":""}],"reqGroups":[{"id":65,"name":"General"}],"orderMapping":{"65":[10484,10485,10538]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":38,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BMSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwODAzOTMzNjciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MjYxNTgwLCJuYmYiOjE3NzkyNjAzODAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.zGioUT2h_LAmhf3gbvpwIJG-ibtlq70ZHpul9zJWMQc","targetCollection":"upload-user-collection-2080393367","endpointUrl":"https://api.media.atlassian.com","clientId":"56e4a1b7-8818-43db-b908-cb0ee1edd5f1","tokenDurationInMins":20}},"reqCreate":{"id":10485,"projectId":10113,"issueType":{"id":"10485","name":"Ask a question"},"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10320,"iconUrl":"https://mistraldata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10338","fieldConfigId":"10556","label":"Reporter Domain","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10359","fieldConfigId":"10586","label":"Effective Close Timestamp","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10186","fieldConfigId":"10371","label":"TOC","description":"Train operating companies to which this issue pertains","descriptionHtml":"<p>Train operating companies to which this issue pertains</p>","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10605","label":"SWR","selected":false,"children":[]},{"value":"10606","label":"GWR","selected":false,"children":[]},{"value":"10607","label":"TPE","selected":false,"children":[]},{"value":"10608","label":"AWC","selected":false,"children":[]},{"value":"10609","label":"FHT","selected":false,"children":[]},{"value":"10610","label":"ECTL","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/38/create/10485","requestValidateBaseUrl":"/servicedesk/customer/portal/38/validate/10485","calendarParams":{"firstDay":1,"date":"2026-05-20T07:59:40+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NmU0YTFiNy04ODE4LTQzZGItYjkwOC1jYjBlZTFlZGQ1ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwODAzOTMzNjciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MjYxNTgwLCJuYmYiOjE3NzkyNjAzODAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.zGioUT2h_LAmhf3gbvpwIJG-ibtlq70ZHpul9zJWMQc","targetCollection":"upload-user-collection-2080393367","endpointUrl":"https://api.media.atlassian.com","clientId":"56e4a1b7-8818-43db-b908-cb0ee1edd5f1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mistraldata","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f9955a475b9b7e4995c552f9f93eb09177862471_lout","baseUrl":"https://mistraldata.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mistraldata.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"56e4a1b7-8818-43db-b908-cb0ee1edd5f1","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6dbf43a55ce44643b5cf1cee81c1a2e2","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://mistraldata.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}