Mistral Data Help Centre
  1. Mistral Data Help Centre
  2. Cloud Operations Service Desk

Cloud Operations Service Desk

Welcome! You can raise a Cloud Operations Service Desk request from the options provided.

  • Send Request

    Please submit your request here regarding access and permissions for OneLogin, AWS SSO & Atlassian applications.

  • Change/Maintenance Window notifcation

    Please use this to notify the team of any change or maintenance window that may affect a Mistral Data application.

  • Application Access Request

    Please use this form to request access to one of our applications.

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